Privacy Policy for Washington Agent Match

We may collect personal information that identifies, relates to, describes, or could reasonably be linked to you.

The categories of personal information we may collect include:

Information you provide directly

This may include:

• Name
• Email address
• Phone number
• Property address
• City, county, ZIP code, or general location
• Buying or selling goal
• Home search criteria
• Budget or estimated price range
• Estimated home value or property details
• Desired timeline
• Financing or preapproval status, if provided
• Notes, messages, preferences, or other information you submit through forms on our website

Information about agents

Agents may submit information to Washington Agent Match so we can create or update agent profiles. This may include:

• Name
• Brokerage
• Contact information
• License information
• Service areas
• Professional experience
• Specialties
• Biography
• Profile photo
• Testimonials, reviews, or performance-related information
• Other professional information submitted by the agent or obtained from publicly available sources

Agent profiles may be displayed publicly on our website.

Information collected automatically

When you visit our website, we may automatically collect information such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Time spent on pages
• Referring website
• Approximate location based on IP address
• Clicks and interactions with our website
• Cookie, pixel, and tracking information

We may use analytics, advertising, retargeting, conversion tracking, heatmap, session recording, and similar tools, including tools such as Google Analytics, Google Ads, Meta Pixel, TikTok Pixel, Microsoft Clarity, Hotjar, and similar technologies.

We may collect personal information in the following ways:

• Directly from you when you submit a form, request an agent match, contact us, or otherwise use our Services.
• From real estate agents who submit information for agent profiles.
• Automatically through cookies, pixels, analytics tools, advertising technologies, and similar tracking technologies.
• From service providers that help us operate our website and Services.
• From publicly available sources, such as public real estate license information, brokerage websites, agent websites, public directories, and similar sources.
• From advertising, analytics, or technology partners that help us understand website usage and improve our Services.

We may use personal information for the following purposes:

• To provide and operate Washington Agent Match.
• To match buyers and sellers with real estate agents.
• To recommend agents who may be a fit for your real estate needs.
• To send your information to the owner’s real estate team and/or recommended agents so they can contact you.
• To contact you about your inquiry.
• To respond to questions, requests, or support needs.
• To create, maintain, and display agent profiles.
• To improve our website, Services, user experience, and matching process.
• To analyze website performance and visitor behavior.
• To run advertising, retargeting, and conversion tracking.
• To protect the security and integrity of our website and Services.
• To prevent fraud, misuse, or unauthorized activity.
• To comply with legal obligations.
• To enforce our rights, agreements, policies, and future Terms of Use.
• For any other purpose disclosed to you at the time of collection or with your consent.

We do not sell your personal information to unrelated third parties for independent marketing purposes.

However, we may share personal information in the ways described below.

Matched and recommended real estate agents

When you submit a request through Washington Agent Match, we may share your information with our owner’s real estate team and/or recommended real estate agents so they can contact you regarding your buying or selling goals.

Currently, your information may go to the owner’s team, which may be one of the agent options presented to you. We may also recommend or identify up to two additional agents. These agents may contact you by phone, text message, or email regarding your inquiry.

Individual agents are independent professionals and may have their own privacy practices. We do not control how individual agents store, use, or manage your information after it has been provided to them.

Service providers

We may share personal information with vendors, contractors, and service providers that help us operate the Services, such as:

• Website hosting providers
• Database providers
• Form tools
• Analytics providers
• Advertising and tracking platforms
• Security providers
• Technical support providers
• Professional advisors, such as attorneys, accountants, and consultants

These providers may access personal information only as needed to provide services to us.

Advertising and analytics partners

We may use analytics, advertising, and tracking tools to understand how users interact with our website, measure ad performance, and improve our marketing. These tools may collect information through cookies, pixels, tags, and similar technologies.

Depending on applicable law, some uses of analytics, advertising, retargeting, and cross-context behavioral advertising may be considered a “sale,” “sharing,” or targeted advertising even if we do not exchange personal information for money. California law, for example, gives consumers rights to opt out of certain sales or sharing of personal information, including some advertising-related sharing.

Legal, safety, and business purposes

We may disclose personal information if we believe it is necessary to:

• Comply with applicable law, regulation, legal process, or government request.
• Protect the rights, property, safety, or security of Washington Agent Match, users, agents, or others.
• Detect, prevent, or address fraud, security, or technical issues.
• Enforce our agreements, policies, or future Terms of Use.
• Respond to claims or legal requests.
• Support a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction involving Meliora Vita LLC or Washington Agent Match.

Real estate agents may pay Washington Agent Match or Meliora Vita LLC for access to opportunities, participation, advertising, placement, or related services. However, our primary compensation model may involve referral fees based on the successful completion of a real estate transaction.

Any referral fees or agent relationships are separate from this Privacy Policy. You are not required to work with any recommended agent, and you may choose your own real estate professional.

By submitting your contact information through Washington Agent Match, you authorize Washington Agent Match, the owner’s real estate team, and/or recommended real estate agents to contact you regarding your real estate inquiry. This contact may include phone calls, text messages, and emails.

Message and data rates may apply. Message frequency may vary.

You may opt out of text messages by replying STOP to a text message you receive. You may request help by replying HELP, where supported. You may also contact us at info@washingtonagentmatch.com.

Submitting a request is not a condition of purchasing any property, selling any property, or working with any particular real estate agent.

If we or participating agents use automated dialing systems, artificial voice, prerecorded voice, AI-assisted calling, or similar technologies, additional consent may be required under applicable law. The FCC has issued guidance addressing consent requirements for certain automated calls and texts, including in lead-generation contexts.

We do not currently send newsletters or promotional email marketing.

We may still send transactional or service-related emails, such as responses to your inquiry, updates related to your agent match, administrative notices, or communications necessary to provide the Services.

If we begin sending marketing emails in the future, we will provide a way to unsubscribe. The FTC explains that the CAN-SPAM Act gives recipients the right to have commercial email stopped and establishes requirements for commercial messages.

We and our service providers may use cookies, pixels, tags, scripts, software development kits, local storage, and similar technologies to collect information about your use of the Services.

These technologies may be used to:

• Operate the website.
• Remember preferences.
• Understand website traffic and usage.
• Measure advertising performance.
• Track conversions.
• Retarget visitors with advertising.
• Improve website functionality.
• Detect fraud or security issues.
• Analyze user interactions with pages and forms.

Types of cookies and tracking technologies may include:

Strictly necessary technologies

These are used to operate the website and provide basic functionality.

Analytics technologies

These help us understand how visitors use our website and improve the Services.

Advertising and retargeting technologies

These may be used to deliver, measure, and improve advertising, including ads shown on other websites or platforms.

Functionality technologies

These may remember preferences or improve the user experience.

You can usually manage cookies through your browser settings. Some browsers may allow you to block or delete cookies. Blocking cookies may affect the functionality of the website.

Some browsers or devices may transmit “Do Not Track” signals. Because there is no consistent industry standard for responding to these signals, we may not respond to them unless required by law.

We may retain consumer lead information for up to 5 years, unless a longer retention period is required or permitted by law.

We may retain agent profile information for as long as the agent profile remains active, as needed to provide the Services, or as otherwise required for business, legal, or compliance purposes.

We determine retention periods based on:

• The nature of the information.
• The reason we collected it.
• Whether we have an ongoing relationship with you.
• Legal, regulatory, tax, accounting, or reporting obligations.
• Fraud prevention, dispute resolution, and security needs.
• Our legitimate business needs.

We store consumer-submitted information in our website database and related systems used to operate Washington Agent Match.

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Once your information is shared with a recommended or matched real estate agent, that agent may store or process your information using their own systems. We do not control the data security practices of independent agents, brokerages, CRMs, or third-party tools they may use.

Our website may link to third-party websites, including agent websites, brokerage websites, advertising platforms, social media platforms, analytics providers, or other third-party services.

This Privacy Policy does not apply to third-party websites or services. We are not responsible for the privacy practices, content, or security of third parties. We encourage you to review their privacy policies before providing information to them.

Washington Agent Match does not currently use artificial intelligence to score leads, recommend agents, chat with users, or automate follow-up.

However, independent agents who receive your information may use their own tools, including AI-assisted tools, CRMs, automated follow-up systems, or communication platforms. We do not control the technology or privacy practices used by independent agents after your information has been shared with them.

Our Services are intended for individuals who are at least 18 years old.

We do not knowingly collect personal information from children under 18. If you believe a child has provided personal information to us, please contact us at info@washingtonagentmatch.com, and we will take reasonable steps to delete the information.

Depending on where you live, you may have rights regarding your personal information. These rights may include the right to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate personal information.
• Request deletion of personal information.
• Request a copy of personal information.
• Opt out of certain uses of personal information, including targeted advertising or certain types of sharing.
• Withdraw consent where processing is based on consent.

To submit a privacy request, contact us at:

Email: info@washingtonagentmatch.com

We may need to verify your identity before responding to a request. We will use information provided in your request only to verify and respond to the request.

We do not charge a fee to process privacy requests unless permitted by applicable law, such as for excessive, repetitive, or manifestly unfounded requests.

Washington Agent Match is owned by a Washington LLC and helps users find real estate agents serving Washington.

Washington has enacted privacy laws in certain areas, including the Washington My Health My Data Act, which applies to consumer health data. The Washington Attorney General describes that law as focused on protecting personal health data and health-related information.

Washington Agent Match is a real estate agent matching service. We do not intentionally collect consumer health data, health conditions, health care information, or similar health-related information. Please do not submit health-related information through our website forms.

If you believe you submitted health-related information by mistake, contact us at info@washingtonagentmatch.com.

This section applies to California residents to the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to us.

California privacy laws may provide California residents with rights to know, access, delete, correct, and opt out of certain sales or sharing of personal information. California law also addresses certain disclosures related to cross-context behavioral advertising, targeted advertising, and “Do Not Sell or Share My Personal Information” links.

Categories of personal information we may collect

In the past 12 months, we may have collected the following categories of personal information:

• Identifiers, such as name, email address, phone number, IP address, and property address.
• Commercial information, such as buying or selling goals, budget, property preferences, and real estate-related interests.
• Internet or electronic network activity, such as website usage, device information, and interactions with our website.
• Geolocation information, such as approximate location based on IP address or property location you provide.
• Professional information for agents, such as brokerage, license information, service areas, and specialties.
• Inferences based on your submitted information, such as likely buying or selling needs, timeline, or preferred agent fit.

We do not intentionally collect sensitive personal information unless you voluntarily provide it.

Sources of personal information

We collect personal information from:

• You.
• Agents.
• Publicly available sources.
• Service providers.
• Analytics and advertising partners.
• Cookies and tracking technologies.

Purposes for collection and use

We use personal information for the purposes described in this Privacy Policy, including providing agent matches, operating our website, improving our Services, contacting users, supporting agent profiles, analytics, advertising, security, and legal compliance.

Disclosure of personal information

We may disclose personal information to:

• The owner’s real estate team.
• Recommended or matched real estate agents.
• Service providers.
• Analytics and advertising partners.
• Legal or professional advisors.
• Government or legal authorities when required.
• Parties involved in a business transaction involving Meliora Vita LLC or Washington Agent Match.

Sale or sharing of personal information

We do not sell personal information for money.

We share consumer lead information only with the owner’s real estate team and/or recommended or matched real estate agents for the purpose of responding to the user’s real estate inquiry.

However, depending on applicable law, our use of advertising pixels, retargeting tools, analytics platforms, and similar technologies may be considered a “sale” or “sharing” of personal information, even if we do not exchange data for money.

California residents may contact us at info@washingtonagentmatch.com to request information about privacy choices or to opt out of certain applicable uses.

Residents of certain states, such as Colorado, Connecticut, Utah, Virginia, and others, may have privacy rights under applicable state laws. These rights may include access, deletion, correction, portability, and opt-out rights related to targeted advertising, sales of personal data, or certain profiling activities.

To exercise any applicable state privacy rights, contact us at:

info@washingtonagentmatch.com

We will respond as required by applicable law.

We may update this Privacy Policy from time to time. Changes will be effective when posted on this page, unless a later effective date is stated.

The “Last Updated” date at the top of this Privacy Policy indicates when it was last revised. Your continued use of the Services after changes are posted means you accept the updated Privacy Policy.

If you have questions about this Privacy Policy, our privacy practices, or your personal information, contact us at:

Washington Agent Match
Owned and operated by Meliora Vita LLC
Email: info@washingtonagentmatch.com
Website: www.washingtonagentmatch.com